I never liked this behind closed doors removal of bad reviews, according to all previous policy a review will not be removed, just ratted, now we all know this is not the case as reviews do just disappear, I remember visitng a lady ages ago and she back then said to me, i hope you leave a good review, i got a bad one last week but I had it removed, i remember remarking to myself I didn't see any bad reviews, now I know why..