Not sure if I've read this correctly but I do hope that in a case like this you have reported it to the authorities!
I personally think that all reviews, good, bad or indifferent, are vital. I've seen many reviews where the reviewer has stated that they just didn't seem to click with the lady. They have gone on to say that the photos are accurate and he favs were available. Surly this is important as a certain lady may not "click" with you but have a great appointment with the next client or vice versa.