This is not correct. While
I believe it is huge room for improvments, a lot of things have been done over the years by listening to suggestions. Some of them slowly, some quicker ... but something has been done.
Smilies, chat, introoduction of the trusted reviewers system, private escort forums, established clients forum, minimum number of posting before being able to PM, ugly muggs system, online payments, escorts adverts for 3 days or for 1 day (won't go too much into this one for Violette's sake
) etc etc etc ... these all have been done mostly by public request.