An understanding of what you guys ("The Staff") have to do might help us understand why or whether a review has gotten lost. For example how many reviews do on average process a day and are there days that you may expect more than the usual. Is 24 hours the longest it should take or could it take longer? Do ye work thru weekends? I have submitted reviews and I must say usually they get through in a reasonable time, but there have been a number of occasions they have not. I prepare usually in word and paste them in so the actual process takes only a few minutes. The one time a review gets lost is always the time I neglected to save my file in word (typical). It is a problem that I’m glad your are addressing it. There are times my reviews have gone missing and because I’m up country I couldn’t be bothered, or unable cos the profile is down, to rewrite it.