Calm down Mallow man.. you asked a question on a public forum. if you dont want people to respond send a pm to patricia.
As for "Michelle" maybe she was, but for the last 8 or 9 months she is brenda. And she has a number of reviews to prove that good and bad. If you had a bad experience with her leave a review or explain what ypou problem is.
I personally can vouch for her and so can several more people here.
reign in your horns boy...
ps.. an apology to Anna is due.