Tech help required........pleeeease

[BACMAN36]

Also, when you reload, check any newly installed programs and remove them (make sure that the installation of them are today's date).

Already tried this. When I press task manager, the task manager pop up disappears and I go straight back to the scam page.

[samlad]

Already tried this. When I press task manager, the task manager pop up disappears and I go straight back to the scam page.

You will need to boot in safe mode and try to load a system restore point by the sounds of things.

[BACMAN36]

Just perform a hard shutdown by holding down the power on button then restart and run your antivirus but make sure your definations are up to date that should do the trick

Cant run anything when I reboot. This thing pops up first

[BACMAN36]

Hit NE key

Is that the "N" and the "E" key?

Just tried - no change.

[BACMAN36]

There should be a way to reload your computer to yesterday or this morning and it will wipe that scam of the computers memory

How can I do this?

[benin]

just to sum up where we are at the moment...

[BACMAN36]

just to sum up where we are at the moment...

Thanks for your invaluable contribution

[Doozer]

How can I do this?

Its just a reboot to a week ago

Im pretty sure you can do it on your DOS page when you load up your computer (The black page with white text) If you hot f11 as Sam said there you should get a list of options one of them will be system reboot to a certain time

[Doozer]

Is that the "N" and the "E" key?

Just tried - no change.

Sorry Bacman that was a bad joke

[theqm]

Had a similar issue last year with Malware from a rogue ticket sales site. This worked for me:

Re-start the computer in Safe Mode with Networking

Open web browser & go to http://www.malwarebytes.org/ and download the free version.
Install that on your computer & run a Quick Scan - should take about 15 - 20 minutes.

Once it finishes, it shows the results of the scan and you then remove them.
It re-starts the computer, and everything should be back to normal.