Originally Posted by
Patricia
I don't decide if reviews are positive, negative or neutral?
The client rates his "overall experience" and depending if the client rates the experience as good, bad or neutral, that dictates what icon the review gets.
It is so, when looking at a list of reviews, people can see at a glance if the reviewer is saying he had a good bad or neutral experience with the lady.
Where is clearly wrong, that's because the client must have selected the wrong option. We hope to make it even more difficult for clients to select wrong options shortly as we know it is happening a bit. I can't see the review you linked to, but tell me its number and I will check it out for you.
Pat x