Exactly. And sometimes after talking to so many idiots you are too disheartened to answer.
I went to Cork for 2 days and only saw two clients. Don't get me wrong- my phone didn't stop ringing but I had every timewasteridiotprick calling and I had enough. Switched the phone off and stuffed my face. I sometimes find it hard to grit my teeth and smile so I'd rather do that than pick up with a bad attitude. Swearing down the phone isn't fun.
With regards to not returning pm appointments I'm pretty good at it but mainly because I have a Blackberry so I can answer in the back of a cab or wherever. However it does become difficult as sometimes genuine pms get swamped between chit chat pms.