Good morning
No worries on highlighting the review, it is to be expected. An intrinsic part of my job has to be accepting criticism if I am to learn from it, and in this instance the criticism was somewhat deserved.
Very rarely, you meet a client and you know from the start the appointment will not go well. I think perhaps under these circumstances I shall now resolve to decline the booking, no matter how uncomfortable that may feel at the time. C'est la vie.
Mathsteacher, no hard feelings at all, and it was lovely to meet you. Good luck
And to the lovely messages and posters here....thank you. am going to eat chocolate now