I think most of us can realise that the review system is based on subjective opinions only.
We, the clients, are commenting on how we perceived the appointment to be. We can con ourselves into thinking we will be 'objective' -but really this is not possible.
It's one individual giving their opinion on how their interaction went with another individual - purely from their own point of view. I'm sure if you asked the lady, she could write up something completely different.
I've only reviewed about a quarter of my visits - and too be honest - I'm not really sure why I do, except maybe to help someone with a positive review that's recently started out or to leave a negative review if it's IMHO necessary.
It's a biased system that should be taken with a pinch of salt. As long as people see it that way they may not take it too seriously. Take away from reviews what you want - and use your judgement...
Retired from punting, yet still here?
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But I'd rather be the one who loves than to be loved and never even know.
Josh Ritter