The best ones are the ones where you press all the 2's and 3's, then get to join a queue. After three verses of the "your call is important to us ...." crap, you finally get "no one is available to take your call right now, please try again later. Goodbye.", and the fucking thing hangs up on you !!!
Customer call centres are popular where labour is cheap, i.e. India. There are generic companies out there with buildings full of people answering calls on behalf of whoever pays them to do it. On one side of a room you might have people serving HP, on the other side of the same room it could be BT. It's mad really .... you might think you're calling BT but you're not. You're calling some guy sitting in a crumbling building who has barely heard of BT but had been "trained" on how to answer questions that BT customers might possibly ask. He's reading it all from an operations manual.
No wonder the eastern world is about to overtake the western .... all the westerners are being driven slowly mad by the earterners !
One thing I suspect though is that any company who can offer a good and local customer service experience will prosper in the long run.
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Originally Posted by Banjo
