Ok, found the review. It has not been deleted, but it is in a suspended state because a member of our staff, Sarah, has edited it (by adding a reply from the girl) and not re-activated it after doing so. (The way our software works every review has to be approved before by an Admin before being published, and the same applies after a review is edited, it has to be approved again)

At first I thought "Sarah must just have forgot to re-approve it after she added the lady's reply" and I was about to re-approve it. However I then noticed the review contains threats, specifically the punter is saying unless the lady appologises to him for not seeing him as arranged, he is going to publish her full address on every escort forum out there. This I don't like. The punter is entitled to his opinion but there is no need to make threats like this.

For this reason, I am not going to re-approve this review right now. I will wait until Sarah is in work again on Monday, to ask her what is going on, in case she left it unapproved for a good reason I don't know of. It probably will be back on Monday, though it may be edited to remove the threats as they are not acceptable.

Pat x