That's nonsense. Most industries and services work better when the consumer has a voice.
And it may have escaped your notice, but the new proposed legislative model is based on prosecuting the client. So as a currently very active participant in this business, who wishes to see the business run legitimately, cleanly and safely for all involved, forgive me having an opinion.
Anyway, this is no place for a undignified bunfight, so let's leave it at that.
The elephant is the ONLY mammal that can't jump