Apologies for Downtime Today

[Patricia]

Hi,

I would like to apologise to everyone for the downtime today, especially the advertising escorts of course, as E-I downtime directly affects their businesses.

We aim to keep E-I up at all times, but unfortunately we had big and unpredicted IT problems today that interrupted service. We got E-I back up as quick as we could and have taken measures to prevent the same thing happening again. I'm sorry for the downtime.

The problems have now been resolved, but we had to move to new servers and some people might still be having trouble getting onto E-I as DNS updates have taken place, and depending on the DNS caching of their ISPs they might still be being directed to our old DNS. This issue should resolve itself quickly but some ISPs will be faster than others to update their DNS.

Pat x