Quote Originally Posted by lucy chambers View Post
Mmmm. Quite. I don't double book, I offer a variety of ways to book and email is always better. But for ladies who are relying soley on the telephone, I can quite understand how it would happen. Also, as pointed out in another thread, mistakes can happen. The message is be proactive. May I suggest this model?...

Caller A

'Hello, my name is James. I would like to book you for 4pm please. I realise you must get a lot of calls but I am genuine and I am reliable.'

At 3.30pm

'Hello, this is James. I am confirming my booking, and I shall be on time. See you soon.'

Now, if you then get there and are double booked, it is a poor service provider and you are entitled to N/A review. Be fair though.
all the names in the world and your stuck on james.....mmmmmmmmm