Videos not loading

**HugoBoss** · 05-12-23, 09:07

Apologies if this has been posted before but almost 90% of the time the videos in the gallery page don’t load and all I see is a black box. Anybody else ? Anybody figure out a way to fix it ?

**LinnLP13** · 05-12-23, 09:28

Originally Posted by HugoBoss

Apologies if this has been posted before but almost 90% of the time the videos in the gallery page don’t load and all I see is a black box. Anybody else ? Anybody figure out a way to fix it ?

There have been a few postings on this. If you search on "videos" in EI search box you will find them. I think the only advice is that they will load eventually. I have found you may need to wait around 30 seconds. Ocasionally refreshing page seems to work (F5 on keyboard). I still think it is a bug on EI site and is a real pain.

**Stephanie** · 05-12-23, 09:29

Yes same for me - and it has been like so for about a week that I know of .

One of my guys told me it’s just a blank black screen .

I didn’t get onto management- figuring it would be fixed .

Now it’s a Week later , still same :: Videos Not Playing .

Perhaps an advertiser refund or discount for services not delivered be in order

x

**Stephanie** · 05-12-23, 09:32

Originally Posted by LinnLP13

There have been a few postings on this. If you search on "videos" in EI search box you will find them. I think the only advice is that they will load eventually.
I have found you may need to wait around 30 seconds.

Ocasionally refreshing page seems to work (F5 on keyboard).

I still think it is a bug on EI site and is a real pain.

: A Week !

: THAT 👆 x

**TheHappyPenguin** · 05-12-23, 10:11

Yeah, don't expect this to be fixed any time soon. Let's be honest, feature requests never do, and neither do bug reports. The ladies are putting up videos and not everybody gets to see them.

**jekyl69** · 05-12-23, 10:57

Its been failing for weeks , I sent them a post about it weeks ago.. Whereever they host the videos its taking a long time to serve it out to the ladies page

**bananabox999** · 05-12-23, 11:13

Been like this ages, gota hit play a few times, it will go blank and eventually play.

Obviously some buffering/loading delay?

**Andyamcc** · 05-12-23, 11:26

Originally Posted by jekyl69

Its been failing for weeks , I sent them a post about it weeks ago.. Whereever they host the videos its taking a long time to serve it out to the ladies page

A year. I have had this issue for a year

**MikeJ36** · 05-12-23, 18:43

Originally Posted by Andyamcc

A year. I have had this issue for a year

this. at least a year now!

**RedBeard69** · 05-12-23, 21:33

I have noticed that I seem to have more luck with getting videos to run on Brave browser, and no luck on firefox unfortunately.

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