Originally Posted by
annabel taylor
Sorting a laptop for someone
Hp one
Someone tryed to set up a new mircosoft account
But I'm stuck at log in they keep asking for a pin that nobody knows
When I try reset it says Microsoft account does not exist
When I try create a password using that email says already taken
And says cannot reset pin at this time also frustrating
I cannot swap users and now just stuck on a log in page
Cant even factory reset it
Any help ideas
If it's like my own HP laptop, you should be able to choose a different login option.
Does it say "Sign-in Options" underneath the box to enter the pin?
You wont know, until you try!