Maybe your staff could look a little closer at the reviews they put up

Just a suggestion but where a review is positive in the comments but the dope forgets to go through the multiple choice the review by default shows up negative could you not change your policy so that if the comments clearly don't match the multiple choice you either reject the review or at worst leave it nuetral

This is a review posted today

MMMMMM...could lick this lady all day long. She's great fun and they type of girl that would be great fun to have a few drinks with.

Recomdened.
Clearly it is positive but it shows up as a negative review