As far as I know, the phone companies are legally obliged to give you the unlock codes. I had a similar experience and was told by someone in the trade that they have to give you the unlock code. I forwarded the phone company I had a problem with and it was done before you could bat an eye lid
Don't discriminate. Hate EVERYONE equally!
As good old Benny once said: "Peace on earth and goodwill to all men and women..... and LDM"
LDM reserves the right to hijack all threads and call everyone a cunt!