The Nightshift

[willie wacker]

I hope this helps.
L
Xxxx

Thanks Lu
Reaffirming what most of us guessed

[Curvaceous Kate]

Hey Kate,

The initial idea for the Night Shift was to deal add hoc with the urgent after hour issues on the boards.
They apply temporary bans (24hrs) to stop users from arguing, they put threads on hold (close them temporarily) and leave notes for the full time Mods (day time) to deal with the issues arose overnight.
It is then us who take final decisions on those temporary measures in the morning.

That is why sometimes people feel confused, why we decided to bring a tread back or re-open it. Extend or lift a ban given over night.
This is because the final decision lies with us in the morning, and the initial reaction from the Nightshift was more of a precaution / prevention temporary measure to stop fighting on that particular thread at that given point in time.

Yes, they are using the same login for the time being. I understand it might be confusing.
They give you a name at the end of their post as a courtesy and because they like you to know who you are talking to.
You might not want to know, or not like the idea, but maybe other user do want to know who is keeping them company overnight.

Night moderation is a fairly new thing and we will be revisiting this idea to decide if they will be carrying on with the moderation under the same user, if the formula applied is adequate to the forums' needs and if there is a need for more staffing or more training.

In short:
Please keep reporting posts from 18.00 to 10.00 for any urgent issues that you encounter BUT contact the day time staff is you have any questions that need to be answered and can wait few hours.
Everything that does not require an immediate action will be dealt by the day time Mods, between the office hours 10.00 to 18.00.
Even if you chose to bring up, for example, a review issue with the Nightshift, there are most likely to tell you that someone will look into it in the morning.

I hope this helps.
L
Xxxx

So it's only manned until 10pm? I thought that was when most of the crap started? lol

I think what you have missed is that as someone who doesn't tend to come on here late the night moderation doesn't really impact on me personally at the time. I just read the aftermath the following morning, before you guys get here. It was reading and seeing different names turn up that caught my attention.

Personally I'm not really convinced with this as on the odd occasion I have been on late it's always been after the bewitching hour that trouble avails and not before. I guess things must have got really bad recently if it's happening earlier.

Also I have noticed that there have been some discussion with regards to bannings with people rubbishing the site. Where I agree that it is not right for people to do this openly on the site I do think that EI does need to take some responsibility for it, as you have openly asked the members to tell you what needs to be done to improve it and in many cases never got back to let the members know what is happening (if anything). When you invite people in to criticise you can't be surprised when they do it outside of the area of invitation. It's like a red rag to a bull.

Anyway that's my thoughts on things as I see them. I know I have missed a lot of the rot that has occurred, as I have just read what was left the following morning and the mods have deleted the discussions or frozen them. I certainly don't miss seeing them, as they don't interest me, so continue doing what you're doing, but keeping us informed is really helpful. It's good to know where we stand and how things are changing.

[LuckyLu]

hey Kate,

No, the Nightshift does not finish at 22.00 ( =10 pm).

from 18.00 (= 6 pm) to 10.00 (=10 am) means overnight - please report the post during this time.
from 10.00 (= 10 am) - 18.00 (=6 pm) - day shift is here for you to talk to when you need us.

I provided the times according to a 24 hrs clock. sorry if this was not clear.

And Kate we are always very open to listen to your suggestions and ideas.

I like when people share different views because simply we are different and someone might just have better ideas then my colleagues or myself.

We do listen.

Just to clarify, I wish I could say that I can do everything I want with the mobile site, when E-I overall or the adverts or the forums. That is simply not true.
I am not that important.

You raise your ideas here. Let's say I like them. Let's say I go to my Boss. Let's imagine he likes them. With his approval I put it forward to the IT. They start working on them. The changes go live.
Not all of them go live immediately.
Not all of them are approved by my Boss.
Not all of them I like and put forward to him.

You (as a group of users) put a lot of them forward and I am very grateful for it.

The fact that I am wondering what you think means that I see us as a community of people and it is important that we all chip in into creating a space that we all like.
And for this everyone needs to express their opinion.

It simply means that I like to know what you think because I care.

I am not upset when you ask me questions. on the contrary, I am very pleased when I am able to clarify your doubts and provide you with answers.

There were multiple calls for the night shift moderation over the last few years, this does not mean that we decided to introduce it only now because the things went sour.

If you remember the whole office was only opened from 10.00 to 18.00 (10 am to 6 pm) until November 2015 and then we went 24 hrs late last year.
With the call centre being opened 24 hrs and the office being manned 24 hrs we could finally introduce the moderation of the forums overnight.

Hope this helps.

Xxx

[Curvaceous Kate]

hey Kate,

No, the night shift does not finish at 22.00 ( =10 pm).

from 18.00 (= 6 pm) to 10.00 (=10 am) means overnight - please report
from 10.00 (= 10 am) - 18.00 (=6 pm) - day shift is here for you to talk to.

I provided the times according to a 24 hrs clock. sorry if this was not clear.

Xxx

Ah that makes more sense thank you.

[FatBastard]

from 18.00 (= 6 pm) to 10.00 (=10 am) means overnight - please report the post during this time.

16 hour shifts

I hope they've signed their EU WTD opt-out forms

[Curvaceous Kate]

hey Kate,

No, the Nightshift does not finish at 22.00 ( =10 pm).

from 18.00 (= 6 pm) to 10.00 (=10 am) means overnight - please report the post during this time.
from 10.00 (= 10 am) - 18.00 (=6 pm) - day shift is here for you to talk to when you need us.

I provided the times according to a 24 hrs clock. sorry if this was not clear.

And Kate we are always very open to listen to your suggestions and ideas.

I like when people share different views because simply we are different and someone might just have better ideas then my colleagues or myself.

We do listen.

Just to clarify, I wish I could say that I can do everything I want with the mobile site, when E-I overall or the adverts or the forums. That is simply not true.
I am not that important.

You raise your ideas here. Let's say I like them. Let's say I go to my Boss. Let's imagine he likes them. With his approval I put it forward to the IT. They start working on them. The changes go live.
Not all of them go live immediately.
Not all of them are approved by my Boss.
Not all of them I like and put forward to him.

You (as a group of users) put a lot of them forward and I am very grateful for it.

The fact that I am wondering what you think means that I see us as a community of people and it is important that we all chip in into creating a space that we all like.
And for this everyone needs to express their opinion.

It simply means that I like to know what you think because I care.

I am not upset when you ask me questions. on the contrary, I am very pleased when I am able to clarify your doubts and provide you with answers.

There were multiple calls for the night shift moderation over the last few years, this does not mean that we decided to introduce it only now because the things went sour.

If you remember the whole office was only opened from 10.00 to 18.00 (10 am to 6 pm) until November 2015 and then we went 24 hrs late last year.
With the call centre being opened 24 hrs and the office being manned 24 hrs we could finally introduce the moderation of the forums overnight.

Hope this helps.

Xxx

Going back to the 2nd part of your explanation. I think you may have misunderstood me. I wasn't referring to the 24 hour thing. I was referring to the thread where it was said that people were over stepping the mark and would be banned for saying anything deemed to be anti the site and no other site or business would put up with it.

If you wanted to know things maybe it would have been better to direct it a little more, with a bit more structure or use polls. Giving members free reign to dissect the negatives of the site for some would be a field day and the fact that you are no longer asking does not mean they stop having an opinion.

It could have also have been done all in private. As in, if you have any comments please get in contact with xxx who will be compiling a list etc and you could have fed back to us.

I know it's all too late now and in effect I'm doing what I'm saying might have been best not done and I'm not directing any of this personally to you, as I know this is not just you, this is EI the company and business.

It is good that there is overnight moderation. People have been abusing the unmoderated hours since I have been on here. I didn't start this thread to criticise. I started it because I didn't know what was going on. I hadn't seen anything explained. I may have missed it and if that was the case a simple cutnpaste to the sticky would have done, but seems people were left to put two and two together, or they missed it too.

I don't doubt that there is a process that needs to be adhered to with regards to the suggestions that were made and some of them would hit soil and others concrete. I'm not sure why you would think that was not obvious? It has nothing to do with feeding back to us, even if it is just the positives. This place will be around a lot longer than I will be that's for sure.

On a last note. I never said 'you' were upset when people ask questions. I was not referring to 'you' at all.

[Bongo]

Why is that? Seems a bit odd to me. I mean why bother with giving different names if there are multiple people using the account? I'm assuming they are all playing by the same rules, so is there a need to distinguish one from the other if they are temporary or not consistent? The night shift can be anonymous.

In all honesty it's a bit weird when you don't know who you are contacting. I mean you don't know when they will be working, so if you had a problem and spoke to one of them, you can't contact the same mod status again and give them more feedback etc, as they might not have any idea of what you are talking about, unless all the mods have direct access to any information spoken about and then of course it is open to interpretation, as many things get misconstrued when read second or third hand, let alone first hand.

Would it not be better to just say that the Night Shift is manned by different people and will respond to reports, but are not there to interact or deal with problems or be a 'voice'? Then if you decide to allocate people to the task you can make changes accordingly.

Just a thought.

Your contacting a staff member.
They leave there name in the pm.
As long as they deal with your pm who cares what account they are using.

[Bongo]

hey Kate,

No, the Nightshift does not finish at 22.00 ( =10 pm).

from 18.00 (= 6 pm) to 10.00 (=10 am) means overnight - please report the post during this time.
from 10.00 (= 10 am) - 18.00 (=6 pm) - day shift is here for you to talk to when you need us.

I provided the times according to a 24 hrs clock. sorry if this was not clear.

And Kate we are always very open to listen to your suggestions and ideas.

I like when people share different views because simply we are different and someone might just have better ideas then my colleagues or myself.

We do listen.

Just to clarify, I wish I could say that I can do everything I want with the mobile site, when E-I overall or the adverts or the forums. That is simply not true.
I am not that important.

You raise your ideas here. Let's say I like them. Let's say I go to my Boss. Let's imagine he likes them. With his approval I put it forward to the IT. They start working on them. The changes go live.
Not all of them go live immediately.
Not all of them are approved by my Boss.
Not all of them I like and put forward to him.

You (as a group of users) put a lot of them forward and I am very grateful for it.

The fact that I am wondering what you think means that I see us as a community of people and it is important that we all chip in into creating a space that we all like.
And for this everyone needs to express their opinion.

It simply means that I like to know what you think because I care.

I am not upset when you ask me questions. on the contrary, I am very pleased when I am able to clarify your doubts and provide you with answers.

There were multiple calls for the night shift moderation over the last few years, this does not mean that we decided to introduce it only now because the things went sour.

If you remember the whole office was only opened from 10.00 to 18.00 (10 am to 6 pm) until November 2015 and then we went 24 hrs late last year.
With the call centre being opened 24 hrs and the office being manned 24 hrs we could finally introduce the moderation of the forums overnight.

Hope this helps.

Xxx

Thats good cause it means you are listening to users of the site so i thank you.
They where always crying out for 24 hour staff.
But i think most of them wanted 24 hour staff to deal with the fake pics being uploaded at night time.
I can spot a fake pic on a profile or a fake profile for that matter but most peeps who dont post cant.
If you could do something about the fakes i am sure the advertisers and posters would really appreciate it

Thanks


Bongo