Hi Natalie,
Contacting our customer support team by email, sms, live chat or telephone (please let me know which number is ringing out as we have 5 operators available and our missed call count today is 3, none of them match your number) would be the best route to resolving the issues.
You can also check our our help section which lists most of the commonly asked questions.
We don't discuss your queries on a public forum.
Thanks