Can anyone help me how to deal with this situation. A punter calls you at 2p.m to make an appointment for 4p.m.Also ask you a bit of an idea how to find you. You give him a mark point and tell him to confirm his booking 20mins before his appointment to be sure that he is going aheard. Then you agree on that decision. 10 minutes later he rings you and tell you that lam her now where do l go.? At that time you may have been out or having your lunch and you were not expecting him to show up in that 10 minutes as he made an appointment for 4p.m.All he will say is, l decided to come earlier and lam here now. Should l break my legs running around to meet him or leave my dinner getting cold to meet him or can l just move on with what lam doing at that time that l wasn't expecting him?